Return & Refund Policy

At Luxara Atelier, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, or defective item, we are here to help.

Returns

We accept return requests within 7 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must be returned with its original packaging, tags, and accessories, if applicable.

• The item must not show signs of use, damage, washing, alteration, or wear.

• Proof of purchase or order details may be required.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Items that have been used, worn, washed, or altered.

• Products damaged after delivery due to customer handling.

• Items without original packaging or tags.

• Clearance or sale items, where specifically stated on the product page.

• Personalized or customized products, unless they arrive damaged or incorrect.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photos/videos of the product

• Photos of the packaging, if applicable

• A brief description of the issue

After reviewing your request, we will provide the appropriate solution, which may include a replacement, exchange, or refund.

Return Process

To request a return, please contact Luxara Atelier with your order number and reason for the return.

Once your return request is approved, we will provide you with the return instructions.

Customers are responsible for safely packaging the item to prevent damage during return shipping.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method. Depending on the payment provider or bank, it may take additional business days for the refund to appear in your account.

Original shipping charges, if any, may be non-refundable unless the return is due to an incorrect, defective, or damaged item received from us.

Exchanges

If you would like to exchange an eligible item, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer an alternative product or refund where applicable.

Order Cancellation

Orders can only be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may request a return according to our return policy.

Important Note

We reserve the right to refuse returns that do not meet the conditions stated in this policy or where there is evidence of misuse, damage, or alteration.

Luxara Atelier reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page.

Contact Us

For return, exchange, or refund inquiries, please contact Luxara Atelier through the contact details provided on our website.

Thank you for shopping with Luxara Atelier.