Terms of service

Terms of Service

Welcome to Luxara Atelier. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.

1. General Information

This website is operated by Luxara Atelier. Throughout the website, the terms “we,” “us,” and “our” refer to Luxara Atelier.

By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service and any additional policies referenced on our website.

If you do not agree with these terms, please do not use our website.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However:

  • Product colors may vary slightly depending on your device or screen settings.

  • Product images may be for illustrative purposes.

  • We reserve the right to correct errors, inaccuracies, or omissions.

  • We may update product information, prices, or availability at any time without prior notice.

We do not guarantee that every product description or website content will always be completely accurate, current, or error-free.

3. Pricing

All product prices displayed on our website are subject to change without prior notice.

Luxara Atelier reserves the right to modify, increase, or reduce prices at any time.

In the event of an obvious pricing or listing error, we reserve the right to cancel the affected order and provide an appropriate resolution.

4. Orders

When you place an order with Luxara Atelier, you are making an offer to purchase the selected products.

We reserve the right to accept or decline an order at our discretion.

An order may be cancelled or declined due to reasons including:

  • Product availability

  • Incorrect pricing or product information

  • Suspected fraudulent activity

  • Incorrect or incomplete customer information

  • Delivery limitations

  • Other operational or technical issues

If we cancel an order after payment has been received, any eligible payment will be refunded through the applicable payment method.

5. Customer Information

When placing an order, you agree to provide accurate and complete information, including your:

  • Full name

  • Phone number

  • Email address

  • Billing information

  • Shipping address

You are responsible for ensuring that the information provided is correct. Luxara Atelier is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Payment

We may offer different payment methods depending on availability.

You agree to provide valid and accurate payment information when placing an order.

Payments may be processed through third-party payment providers. Their own terms and policies may also apply.

7. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing time shown on our website.

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Unexpected delays

  • Other circumstances beyond our control

Once an order has been handed over to the courier, delivery is subject to the courier's delivery procedures and timelines.

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers are responsible for reviewing the return conditions before placing an order.

Products that do not meet the eligibility requirements may not qualify for a return, exchange, or refund.

9. Intellectual Property

All content available on the Luxara Atelier website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Text

  • Website design

  • Videos

  • Marketing materials

is owned by or licensed to Luxara Atelier unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.

10. Prohibited Uses

You agree not to use our website for any unlawful or unauthorized purpose.

You must not:

  • Attempt to gain unauthorized access to our website or systems.

  • Use the website to conduct fraudulent activities.

  • Submit false or misleading information.

  • Interfere with the operation or security of the website.

  • Copy or reproduce website content without permission.

  • Use our website to distribute harmful or malicious software.

  • Violate any applicable laws or regulations.

11. Third-Party Services and Links

Our website may use third-party services and may contain links to third-party websites.

Luxara Atelier is not responsible for the content, policies, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

12. Limitation of Liability

To the extent permitted by applicable law, Luxara Atelier will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or products.

We are also not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, government restrictions, or other unforeseen events.

13. Disclaimer

Our website and services are provided on an “as available” basis.

While we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that the website will always be available, uninterrupted, secure, or completely error-free.

14. Changes to These Terms

Luxara Atelier reserves the right to update or modify these Terms of Service at any time.

Changes will become effective when they are posted on this page. It is your responsibility to review these terms periodically.

Your continued use of our website after changes are posted means that you accept the updated Terms of Service.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws and regulations of the jurisdiction in which Luxara Atelier operates.

Any disputes arising from the use of our website or services will be handled in accordance with applicable law.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact Luxara Atelier through the contact information provided on our website.

Thank you for shopping with Luxara Atelier.