Shipping Policy

At Luxara Atelier, we aim to make your shopping experience simple and convenient. We carefully process and pack every order before handing it over to our delivery partners.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or high-demand periods, processing may take slightly longer.

2. Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Luxara Atelier may offer free shipping promotions or special delivery offers. Any such offer will be clearly mentioned on our website.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details you supplied at checkout.

You can use the tracking information to check the status of your shipment through the relevant courier service.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Please carefully check your:

• Name

• Phone number

• House/Flat number

• Street/Area

• City

• Postal code, where applicable

Luxara Atelier is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their policies.

If the customer is unavailable at the provided address or does not respond to the courier, the order may be returned to us.

Additional shipping charges may apply if the order needs to be dispatched again.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays can sometimes occur due to circumstances beyond our control, including:

• Weather conditions

• Public holidays

• Courier delays

• High order volumes

• Address-related issues

• Natural disasters

• Road or transportation disruptions

• Other unforeseen circumstances

We appreciate your patience in such situations.

8. Damaged Packages

Please check your package when you receive it.

If your parcel appears damaged, opened, or tampered with, please contact Luxara Atelier as soon as possible and provide clear photos/videos of the package and product.

This will help us investigate the issue and provide an appropriate solution.

9. Missing or Incorrect Items

If you receive an incorrect, incomplete, or missing item, please contact us within 48 hours of delivery.

Please provide your order number along with clear photos/videos of the received package and product.

Our team will review your request and assist you accordingly.

10. International Shipping

At this time, international shipping availability may vary depending on the destination.

If international shipping is available for your location, applicable shipping charges, delivery times, customs duties, taxes, or other fees may apply.

Any customs duties, import taxes, or destination-specific charges are the responsibility of the customer unless otherwise stated.

11. Contact Us

If you have any questions regarding your order or delivery, please contact Luxara Atelier through the contact information provided on our website.

Please include your order number when contacting us so that we can assist you more efficiently.

Thank you for choosing Luxara Atelier.